The Business Analyst Training program is designed to equip you with the skills, tools, and techniques used by successful Business Analysts across industries. This course teaches you how to identify business needs, analyze processes, gather requirements, and bridge the gap between business goals and technical solutions.

Delivered online via Zoom, it combines real-world case studies with hands-on assignments to help you confidently handle BA responsibilities in agile and traditional project environments.

By the end of this course, you’ll be able to:

• Understand the role and responsibilities of a Business Analyst

• Perform stakeholder analysis and effective requirement gathering

• Use tools like JIRA, Confluence, Microsoft Visio, and BPMN

• Create use cases, user stories, and process flow diagrams

• Conduct gap analysis and define functional/non-functional requirements

• Support software development teams with agile and waterfall methodologies

• Communicate clearly between business and technical teams

This course is beginner-friendly and ideal for anyone interested in transitioning into a Business Analyst role, whether from IT, customer service, admin, or non-technical backgrounds.

Recommended Background:

• Familiarity with web-based applications

• Basic knowledge of ITSM or ITIL concepts

• Willingness to learn hands-on and explore the platform actively

Laptop/System Requirements:

• A working laptop or desktop computer

• Minimum 8GB RAM (16GB recommended for smoother performance)

• Stable internet connection (minimum 10 Mbps for Zoom classes)

• Google Chrome or Mozilla Firefox (latest versions)

• Access to Zoom and a functional microphone

Here’s a high-level breakdown of the training modules:

1. Introduction to Business Analysis

   • Overview of the Business Analyst role

   • Understanding project types and delivery models

2. Stakeholder & Requirements Management

   • Identifying and engaging stakeholders

   • Techniques for effective requirement gathering

3. Documentation & Modeling

   • Writing use cases and user stories

   • Creating process flow diagrams (BPMN)

   • Developing BRDs and FRDs

4. Tools & Techniques

   • Hands-on with JIRA, Confluence, Visio, Lucidchart

   • Change control and traceability

5. Agile & Waterfall Methodologies

   • Role of BA in Agile and Waterfall environments

   • Writing epics, user stories, and supporting sprints