This Free ServiceNow Masterclass is a beginner-friendly introduction designed to help you understand the basics of the ServiceNow platform. Whether you’re considering a career in IT Service Management or simply curious about how ServiceNow works, this session is a perfect place to start. It’s a no-cost opportunity to explore core concepts, watch live demos, and get a feel for what a full training course would be like.

In this masterclass, you’ll learn:

• What ServiceNow is and how it’s used in organizations

• Core modules like Incident, Problem, and Change Management

• Navigating the ServiceNow interface

• Introduction to key concepts: Tables, Forms, Lists, and Workflows

• The value of ServiceNow skills in today’s job market

This Masterclass is suitable for beginners and intermediate learners. You don’t need prior experience with ServiceNow.

Laptop/System Requirements:

• A working laptop or desktop computer

• Minimum 8GB RAM (16GB recommended for smoother performance)

• Stable internet connection (minimum 10 Mbps for Zoom classes)

• Google Chrome or Mozilla Firefox (latest versions)

• Access to Zoom and a functional microphone

Here’s a high-level breakdown of the Masterclass outline:

• Overview of the ServiceNow Platform

• Introduction to IT Service Management (ITSM)

• Understanding the User Interface: Navigation & Layout

• Basic Modules: Incident, Problem & Change

• Forms, Lists & Tables Explained

• Intro to Workflows & Automation Concepts

• Q&A + How to Take the Next Step in Your Learning