This ServiceNow Training course is designed to help you gain hands-on experience with the ServiceNow platform and its core modules. Whether you’re starting your journey or looking to expand your skills, this course will teach you how to streamline IT operations, automate business processes, and configure enterprise-level workflows using ServiceNow tools. All sessions are delivered online via Zoom, combining instructor-led training with practical exercises.

By the end of this course, you’ll be able to:

• Understand the fundamentals of the ServiceNow platform and its architecture

• Configure and customize forms, tables, and workflows

• Manage incidents, problems, and changes using IT Service Management (ITSM)

• Automate business processes using Flow Designer and scripting

• Create and manage Service Catalogs and Knowledge Base articles

• Implement user roles, access controls, and system administration best practices

• Work with real-world examples and use cases to build confidence in using ServiceNow professionally

This course is suitable for beginners and intermediate learners. You don’t need prior experience with ServiceNow, but basic knowledge of IT concepts or system administration is helpful.

Recommended (but not mandatory):

• Familiarity with web-based applications

• Basic knowledge of ITSM or ITIL concepts

• Willingness to learn hands-on and explore the platform actively

Laptop/System Requirements:

• A working laptop or desktop computer

• Minimum 8GB RAM (16GB recommended for smoother performance)

• Stable internet connection (minimum 10 Mbps for Zoom classes)

• Google Chrome or Mozilla Firefox (latest versions)

• Access to Zoom and a functional microphone

Here’s a high-level breakdown of the training modules:

1. 1. Introduction to ServiceNow

      • Overview of ServiceNow and its ecosystem

      • Navigation and UI walkthrough

   2. Core Configuration

      • Tables, forms, and fields

      • Lists, filters, and views

      • Configuration vs customization

   3. IT Service Management (ITSM)

      • Incident, Problem, and Change Management

      • Service Catalog and Request Fulfillment

   4. Workflow and Automation

      • Flow Designer and Workflow Editor

      • Notifications and Approvals

      • Business Rules and Client Scripts

   5. Platform Administration

      • Users, Roles, and Access Control Rules

      • Data import/export and reporting

      • System properties and configuration

   6. Real-world Projects & Practice

      • Guided exercises and case studies

      • Scenario-based problem solving

      • Admin best practices